Frequently Asked Questions about Orders and Payments

How do I place an order?

All DGRC orders must be placed through the website. A member of the lab account must log in with their User ID to place the order. The member of the lab places items in the online lab cart and then proceeds to checkout. At checkout, one or more of the following payment options may be available:

For all orders:

For all orders placed within the United States, and for orders over $250 placed outside the United States:
  • Generate a quote and obtain a purchase order. Learn more.

How do I pay for an order?

DGRC orders can be paid for by credit card, by check, or by wire transfer.

Note: Because we cannot accept payments by check or by wire transfer from banks outside the United States for amounts under $250, all orders under $250 from labs outside the United States must be paid by credit card. We apologize for the inconvenience.

How do I place an order by quote and purchase order?

  • At the bottom of the Lab Cart, select "Generate a Quote."
  • Follow the instructions for generating the quote.
  • Print the quote and submit it to your purchasing department for approval.
  • Your purchasing department then needs to create a purchase order, referring to the quote, and fax it to us according to the instructions found near the bottom of the page on the printed quote.
  • We must have a purchase order document faxed to us, not just a number.
  • The invoice will be sent to the address designated on the purchase order for payment.

I am a member of an Indiana University lab. How do I pay for my order?

According to IU policy, the DGRC cannot accept credit card or check payment from other departments inside the university. If you are ordering from an IU lab, your orders must be paid by internal billing.

  • At the bottom of the Lab Cart, select "Generate a Quote"
  • Follow the instructions for generating the quote.
  • Print your newly-generated quote for submission to your Fiscal Officer.
  • Fiscal Officers should fax the quote page with reference to IU account number for internal billing to 812.856.9340.
  • Please be sure both the quote number and account number are present when faxing your order. We cannot process your order without these reference numbers.

Do you accept blanket purchase orders?

Regrettably, we cannot accept blanket purchase orders. We can accept the following forms of payment:

How do I pay by credit card?

Credit Card transactions are processed by PayPal. You will be redirected to PayPal for payment and can select "Pay With Debit or Credit Card" if you do not wish to create a PayPal account. You will be asked to type in your card number before the order is placed, so please have it ready. Credit cards can only be accepted through our secure website. Please do not fax, email, or call with a credit card number.

How does an institutional purchasing agent pay for me by credit card?

The institutional purchasing agent needs to be a member of the DGRC Lab Account. See more about inviting members. The purchasing agent should log on to the lab account and:

  • On the "My Account" screen, check the unpaid invoices to be paid.
  • Select "Pay Selected Orders By Credit Card."

How do I pay by wire transfer?

Contact DGRC Help for this information. We cannot post the banking information on the website.

How do I pay an invoice?

You can pay the invoice by credit card:

  • You can pay your invoice by credit card on our secure website. Log on to the DGRC account on which the orders were placed. The "My Account" page lists your unpaid invoices and unpaid lab account charges. Check the invoices, and charges, to be paid and select "Pay Selected Orders By Credit Card." Credit card payments can be received only through the website. For security purposes, please do not fax, email, or call with a credit card number.
You can submit the invoice to your purchasing or accounts payable representative or department for processing:
  • If the invoice has a purchase order number on it, submit it to your purchasing or accounts payable representative or department for processing.
  • If the invoice does not have a purchase order number on it, submit it to your purchasing or accounts payable representative or department for processing, and confirm for them that you ordered and received the materials listed.
  • If your purchasing or accounts payable representative or department has any questions or needs more information, please have them contact us directly at DGRC Help.

How do I obtain a receipt?

The DGRC website is designed to provide this documentation directly. To access this information:

  • At the top of the page, hover over "My Account" and select "View Orders" from the drop down menu.
  • Select the order number.
  • Select "Printable Version" from the top of the page.
This documentation is immediately available at the time the order is placed.


Citing the DGRC

When publishing experiments using materials obtained from the DGRC please cite the Drosophila Genomics Resource Center, supported by NIH grant 2P40OD010949, in the acknowledgments. Your cooperation helps us when we need to renew our grant.