Frequently Asked Questions about User IDs and Lab Accounts

• Who can create a DGRC Lab Account?
• How do I create a DGRC User ID?
• How do I create a DGRC Lab Account?
• How do I invite lab members to join a Lab Account?
• How do I join a Lab Account?
• How do I change the information on my Lab Account?
• How do I change the institution on my Lab Account?
• What do I do if I cannot access my account?

Who can create a DGRC Lab Account?

We ask that Principal Investigators (PIs) of labs set up their own DGRC Lab Accounts, and then invite lab members and institutional purchasing agents whom they would like to have access, so that they can place and pay for orders. Information regarding DGRC User IDs and DGRC Lab Accounts can be found on the DGRC Account Creation Overview page. Please contact DGRC Help if you have additional questions.

How do I create a DGRC User ID?

• Read the PI Instructions if you are a PI and Lab Member Instructions if you are not.
• Select the "Create a User ID and password" link.
• Fill out the form, using your university email address.
• Use your own name and contact information. Do not create an ID for someone else using your own email address.
• You will receive a confirmation email with a link. This link expires after 72 hours. After that time, you will need to restart the process.
• Follow the confirmation link in the email to the "Account Request Confirmation" page.
• Choose a password for your DGRC account and click the "Confirm DGRC Account Request" button.
• At the top right corner, select "Sign In."
• Enter your email address and password and select "Sign In."
• Select the appropriate account type. If you are not the Principal Investigator (PI) (i.e. the head of the lab) then do not select "Yes, I am a Principal Investigator"

How do I create a DGRC Lab Account?

Note: Only the Principal Investigator (PI), or the head of the lab, should create a DGRC Lab Account.
A DGRC Lab Account can only be created by the Principal Investigator (PI) (i.e. the head) of a lab. After creating the Lab Account, the PI can then delegate purchasing activities to the members of the lab by inviting them the join the Lab Account. This arrangement is necessary in order for us to comply with our intellectual property, legal, and financial obligations. If you have questions or need assistance, then please contact us through DGRC Help.

To create a DGRC Lab Account:

• First, create a DGRC User ID.
• The first time you sign in to your DGRC account after creating your User ID and password, you will see the following options,
• No, I am not a Principal Investigator
• Yes, I am a Principal Investigator
• Select the appropriate option. Do not choose "Yes, I am a Principal Investigator" if you are not the Principal Investigator (i.e. the head of the lab).
  
  Note: If you need to place an order but you are not the PI of your lab:
• Your PI may already have a DGRC Lab Account. Ask your PI to invite you to join it.
• Your PI may be willing to create a DGRC Lab Account. Ask your PI to create one and invite you.
• After choosing "Yes, I am a Principal Investigator" and clicking the "Continue" button, you will be guided through the Lab Account Creation process.

How do I invite lab members to join a Lab Account?

Note: Only the Principal Investigator (PI), or the head of the lab, can invite lab members to join a Lab Account.

• Log in to your account.
• At the top of the page, hover over "My Account" and then choose "Lab Account" from the drop down menu.
• Click the "Members" tab on your Lab Account page.
• To invite lab members, select "Invite New Members" and enter the email address(es) only of the individual(s) you wish to invite, one address per line. Do not include their names. If the individual has a DGRC Account, make sure you enter the email address tied to that account.
• When inviting members it is helpful to select "Send Invitation" before completing the process, because this sends an email to the person you are inviting, with instructions for creating a DGRC User ID and joining your account.

How do I join a Lab Account?

• If you do not have a DGRC User ID, create one.
• Log in to your account.
• On the top nav bar, click "My Account."
• If you have been invited to join a DGRC Lab Account, an invitation will appear on this screen. Select "Accept Invitation."
• If an invitation does not appear on this screen, then you have not been invited to join a DGRC Lab Account. Request an invitation from your PI for the email address you have registered with the DGRC.

How do I change the information on my Lab Account?

Note: Only the Principal Investigator (PI), or the head of the lab, can change the information on a Lab Account.

• Log in to your account.
• At the top of the page, hover over "My Account" and then choose "Lab Account" from the drop down menu.
• Select the link(s) for the information you wish to change.

How do I change the institution on my Lab Account?

You cannot change the institution on a Lab Account. If you have changed institutions, you must create a new account for the new institution.

What do I do if I cannot access my account?

• You may be using the wrong password. You may reset your password.
• The DGRC recently switched from User IDs to email addresses. You may be using your old User ID. Log in using the email address associated with your DGRC account. If you can't remember the email address associated with your account, select the "Lost Email Help" link under the "Sign In" form and follow the instructions.
• You may be using the wrong email address. To recover the email address associated with your DGRC Account, select the "Lost Email Help" link under the "Sign In" form and follow the instructions.
• In some cases, users have been unable to log in to the DGRC website because of default "cookie" settings on the browser or computer they were using. If you have access to another browser (e.g. Netscape, Firefox, Internet Explorer, etc.) and/or computer, this may solve your login/ordering problem. A technical support person at your institution may also be able to help you change your cookie settings.